Emergency pricing policy
When the Governor declares a state of emergency covering the counties we serve, Repairo waives every urgency fee. No exceptions. No fine print.
A Florida Governor's declaration of a state of emergency covering Broward, Miami-Dade, or Palm Beach County. Once the declaration goes in, we waive every urgency fee on the platform — Routine is already free, and Urgent and Emergency drop to zero.
The freeze stays on through the declaration and the recovery window that follows it. You'll see a banner at the top of the app whenever it's active. If you book a job during that window, you pay exactly what you would have paid the month before the storm.
It's a commitment we've made publicly, in writing, on this page. If you ever see an urgency fee charged during a declared emergency, email hello@repairo.pro and we'll refund it the same day. That's the whole enforcement mechanism, and it's enough because we mean it.
We're a South Florida company. When a hurricane hits, we're in the same storm you are — boarding the same windows, clearing the same debris, checking on the same neighbors. Charging urgency premiums in the middle of that isn't something we're willing to do. So we don't.