Contractor Terms of Service

REPAIRO CONTRACTOR TERMS OF SERVICE Last Updated: August 18, 2026 (v2.9) Operator: Galo Technologies LLC d/b/a Repairo, a Delaware limited liability company foreign-qualified in the State of Florida (“Repairo,” “we,” “us,” or “our”). 1. Acceptance of Terms; Account Registration; Privacy By registering as a service professional on behalf of yourself and, as applicable, the business you represent (“Contractor,” “you,” or “your”) on the Repairo platform (the “Platform”), you agree to these Contractor Terms of Service (“Terms”). If you do not agree, do not access or use the Platform. You represent that you (a) are at least 18 years old; (b) are an independent business entity or sole proprietor lawfully authorized to perform the services you offer; (c) hold, and will maintain, all licenses, permits, bonds, and insurance required by applicable law for the services you offer in the jurisdictions where you perform them; and (d) have authority to bind the business on whose behalf you register. To use the Platform, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Repairo promptly at legal@repairo.pro of any unauthorized use of your account or any other breach of security. Repairo will not be liable for any loss arising from your failure to comply with this Section, except to the extent caused by Repairo’s gross negligence or willful misconduct. You may not share your account credentials with any third party or permit any third party to access the Platform through your account. Your use of the Platform is also governed by the Repairo Privacy Policy, available at repairo.pro/privacy (the “Privacy Policy”), which is incorporated into these Terms by reference. By accepting these Terms, you acknowledge that you have read, understood, and agree to the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy, these Terms shall control with respect to the parties’ rights and obligations under these Terms, and the Privacy Policy shall control only to the extent necessary to describe Repairo’s data-handling practices and provide disclosures required by applicable law. 2. Definitions - “Booking Fee” means the flat $12 transaction fee charged to the Homeowner per Job. The Booking Fee is a homeowner-side charge and is NOT deducted from your Payout. - “Contractor Base Rate” means the amount you receive for performing a Job, before the Booking Fee and exclusive of any Platform Commission. The Contractor Base Rate is the basis on which the Platform Commission is calculated under Schedule A. - “Job” means a service request posted by a Homeowner through the Platform that you may accept or decline through the Platform. - “Listed Rate” means the all-in price displayed on the Platform for an SKU and paid by the Homeowner at booking. Where you elect to participate in the Listed Rate program for a particular SKU, you agree to perform the Job at that rate, less the Platform Commission, in exchange for Job routing through the Platform. The Listed Rate is equal to the Contractor Base Rate plus the applicable Platform Commission. - “Order Total” means the total amount charged to the Homeowner’s payment method at booking, equal to the Listed Rate (including any approved Tier Adjustments, scope add-ons, or applicable urgency multipliers) plus the $12 Booking Fee. - “Payout” means the net funds disbursed to your Stripe Connected Account through Stripe Connect after a Job is completed and verified. Payout = Listed Rate − Platform Commission, subject to any holds, reversals, chargebacks, refunds, or other adjustments permitted under these Terms or under Stripe’s terms (including the Stripe Connected Account Agreement and Stripe Services Agreement, as in effect between you and Stripe from time to time). The $12 Booking Fee is charged to the Homeowner at booking and is NOT deducted from your Payout. - “Platform Commission” means the commission charged by Repairo on each Job and deducted from your Payout via Stripe Connect. The Platform Commission is calculated using the schedule set forth in Schedule A — Platform Commission Schedule (incorporated by reference) and in your Subscription terms. The Platform Commission is in addition to the Booking Fee. - “Schedule A” means the Platform Commission Schedule attached to and incorporated into these Terms, as it may be amended from time to time in accordance with Section 9.6. - “Severity Tier” means the tier (T1 Light, T2 Standard, T3 Heavy, or T4 Major) of an SKU, as determined by your on-site diagnostic against the photo-verifiable criteria displayed on the Platform. - “SKU” means a defined service category and scope as listed on the Platform, including any associated severity tiers, materials assumptions, and pricing tiers. - “Stripe Connect” means the payment infrastructure used to process all Platform transactions. - “Subscription” means the contractor membership tier you select under Section 8. - “Urgency Multiplier” means the multiplier applied to a SKU’s base rate at booking to produce the Listed Rate, determined by the urgency level the Homeowner selects for the Job. The Platform offers three urgency levels, each tied to a target response time: Routine (no multiplier), Urgent, and Emergency. The multiplier in effect for each level is published on the Platform and is stated in every Job offer routed to you; as of the Last Updated date above, Routine is 1.0x, Urgent is 1.3x, and Emergency is 1.8x. Repairo may adjust a published Urgency Multiplier; an adjustment applies only to Jobs booked after it takes effect and never to a Job already booked or accepted. 3. Independent Contractor Relationship You are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between you and Repairo. You are solely responsible for your business operations, taxes, employees, subcontractors, tools, and the manner and means of performing each Job. You retain sole discretion over the manner, means, sequence, and timing of performing Jobs and are free to provide services to others. Repairo does not control, and has no right to control, when, where, or how you perform Jobs, except to the limited extent necessary to administer the Platform and to require compliance with applicable law and reasonable safety and quality requirements that do not dictate the manner and means of your work. You set your own pricing for any work performed off-Platform. Listed Rates apply only to Jobs booked through the Platform that you have voluntarily elected to make available at such rate. Repairo does not require you to charge any particular rate for work performed outside the Platform, and your pricing decisions for off-Platform work are not subject to these Terms. Repairo’s economic relationship with you is that of a marketplace facilitator earning a commission on transactions you choose to route through the Platform. You may, in your sole discretion, decline any specific Job offered to you through the Platform, with or without reason, without penalty under these Terms. You may also exclude any SKU from your service catalog at any time without notice and without penalty under these Terms or any Subscription, subject only to the SKU coverage requirements of your selected Subscription tier (Section 5.3). You set your own work schedule, decide your own service area within the geographic markets you elect to serve, choose your own tools, vehicles, equipment, training, subcontractors, and methods, and serve other customers, including direct customers, customers from other platforms, and customers from your own marketing channels, without restriction by these Terms, except, with respect to a Job you voluntarily elect to receive through the Platform, the Job Offer Acceptance Windows in Section 6.2 apply. The non-circumvention covenant in Section 5.2 applies only to Homeowners introduced to you through a Job booked on the Platform, and does not restrict your acceptance of customers from any other source. Repairo expressly encourages you to direct your existing customers to book through the Platform. Doing so is consistent with these Terms, is the operational use Repairo intends, and is supported by the Preferred Contractor and Rebook mechanics described in Section 6.3. Asking an existing customer of yours to book a Job through the Platform is not a violation of any provision of these Terms. 4. The Platform Service; Intellectual Property Repairo operates a marketplace that lists service categories at Listed Rates and enables Homeowners to request Jobs from qualified Contractors, who may choose whether to accept a Job, and enables Contractors to create profiles (including uploading profile and Job photos) and Homeowners to post reviews and related photos through the Platform. Repairo does not guarantee any volume of Jobs, leads, revenue, or earnings. Repairo does not employ you, supervise your work, or control the day-to-day execution of Jobs, and you determine the manner and means of performing each Job. The Platform, including all content, features, functionality, software, text, displays, images, audio, video, designs, compilation, and the “look and feel” thereof (collectively, “Repairo Content”), is owned by Repairo or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Subject to your compliance with these Terms, Repairo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes in connection with receiving and performing Jobs. You shall not: (a) copy, modify, or create derivative works of the Platform or any Repairo Content; (b) reverse engineer, disassemble, or decompile any software used in connection with the Platform; (c) remove, alter, or obscure any copyright, trademark, or other proprietary notices; (d) use the Repairo name, logo, or trademarks without prior written consent; or (e) use any automated means (including bots, scrapers, or spiders) to access the Platform, except as expressly permitted by Repairo in writing. The user-content license you grant to Repairo under Section 6(h) is separate from, and does not limit, Repairo’s ownership of Repairo Content. 5. Listed Rate Program; Voluntary Participation; Non-Negotiation; SKU Coverage 5.1 Listed Rate Program and Voluntary Participation Repairo publishes Listed Rates as the all-in homeowner-facing price for each SKU. You may, in your sole discretion, elect to participate in any SKU at the Listed Rate; you may decline any SKU; and you may at any time exclude any SKU from your service catalog without notice and without penalty under these Terms or any Subscription, subject only to Section 5.3. When you accept a Job at a Listed Rate, you agree to perform the Job at that rate, and Repairo will deduct the Platform Commission from your Payout in accordance with Schedule A. You may also propose a different rate for a Job through the Platform’s quote feature, where available. Pricing for work you perform off the Platform is set by you independently, and Repairo does not require any particular rate for such off-Platform work. 5.2 Non-Negotiation Covenant After you have accepted a Job at a Listed Rate through the Platform, you shall not: (a) negotiate, solicit, or accept any modification to the Listed Rate or to the Booking Fee from the Homeowner for that booked Job; (b) request, accept, or demand cash or any other off-platform payment from the Homeowner for the booked Job or any related work that is governed by these Terms (including gratuities, except to the extent the Platform offers an in-app tipping feature); (c) recommend or perform additional work outside the booked scope without following the Tier Adjustment / Change Order Protocol in Section 7; or (d) provide your personal phone number, email, or off-platform contact details to a Homeowner for the primary purpose of bypassing the Platform. For the avoidance of doubt, this Section 5.2 does NOT prohibit you from (i) declining any Job, SKU, or Listed Rate before you have accepted a Job; (ii) excluding any SKU from your service catalog at any time; (iii) charging any rate of your choosing for off-Platform work or for customers acquired through any channel other than the Platform; or (iv) communicating directly with a Homeowner during a booked Job for the purposes of scheduling, access coordination, safety, and Job performance, so long as such communication is not for the purpose of bypassing the Platform. Violation of this Section 5.2 with respect to a Job booked through the Platform is a material breach and grounds for immediate termination and, to the extent permitted by applicable law, (a) suspension of any pending Payouts pending investigation and resolution in accordance with Section 9.3, and (b) recovery of Repairo’s actual damages, together with reasonable attorneys’ fees and costs, arising from such violation. 5.3 SKU Coverage Requirements by Subscription Tier To support marketplace liquidity and ensure that Homeowners booking Jobs through the Platform receive reliable matching, Subscriptions at the Standard and Pro+ tiers require a minimum SKU coverage commitment. The coverage floor is calculated only against SKUs you are licensed and qualified to perform. A Contractor without a particular license, certification, or qualification is not required to opt into SKUs that fall outside their scope of work, and the coverage floor adjusts accordingly. Tier Coverage Floor Free No minimum. You may opt in to any subset of SKUs, including a single SKU. Standard ($99/mo) At least 80% of the base SKUs in each of your active trade verticals that you are licensed and qualified to perform. Pro+ ($499/mo) 100% of the base SKUs you are licensed and qualified to perform, plus at least 50% of the upgrade-tier SKUs you are licensed and qualified to perform. At any time, you may voluntarily downgrade to the free tier under section 8.5, which carries no coverage floor and no minimum SKU commitment. Downgrading to the free tier to manage your SKU catalog is expressly permitted and does not constitute a violation of these terms. For the avoidance of doubt, “licensed and qualified” means that you hold the active Florida and local licenses, certifications, insurance limits, and any AHJ-required permits or registrations to perform the SKU lawfully and safely. A residential HVAC contractor without commercial certification is not required to opt into commercial SKUs. A plumber without backflow certification is not required to opt into backflow-certified SKUs. The Platform will display your qualified-SKU set during onboarding and will calculate the coverage floor on that basis only. Repairo will display your then-current coverage status against the Subscription floor in your contractor dashboard. If your active SKU coverage falls below the floor for your Subscription tier, Repairo will provide a written notice and a 30-day cure period before any tier downgrade. Failure to meet the coverage floor will not result in account suspension or termination. The consequence is a tier downgrade only, with proration of the Subscription fee through the next billing cycle. 6. Contractor Obligations You agree to: (a) perform every Job in a professional, workmanlike manner consistent with industry standards; (b) maintain all required licenses, insurance, and bonds as set forth in Section 6.1 below; (c) use commercially reasonable efforts to arrive within the time window scheduled with the Homeowner and to communicate through the Platform’s messaging system for Job-related communications, provided that you may also communicate directly with a Homeowner as reasonably necessary for scheduling, access coordination, safety, and performance of the Job so long as you do not do so for the purpose of bypassing the Platform; (d) respond to Job offers and Homeowner messages within the response windows set forth in Section 6.2 (Job Offer Acceptance Window) and otherwise within a commercially reasonable time; (e) comply with all applicable federal, state, and local laws, including the Florida Construction Lien Law; represent, for each payout request, that no subcontractor or supplier on the Job has an unpaid lien claim; and, if that representation is false, indemnify and hold harmless Repairo and the Homeowner from any resulting claims, damages, and reasonable attorneys' fees, in accordance with Section 14; (f) honor the Listed Rate and the No-Negotiation commitment made to Homeowners in accordance with these Terms; (g) maintain accurate business and tax information in your Repairo profile; and (h) if you upload or submit any content to the Platform (including profile photos, Job photos, and Tier Adjustment evidence) (“User Content”), ensure you have all rights and permissions necessary to do so (including any required third-party consents), and you grant Repairo a worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to host, store, reproduce, modify (for formatting and display), publicly display, distribute, and otherwise use such User Content in connection with operating, marketing, and improving the Platform and Repairo’s other products and services. 6.1 Insurance and Licensure You shall maintain at all times during your participation on the Platform: (i) general liability insurance with per-claim limits of at least $1,000,000 and an aggregate limit of at least $2,000,000; (ii) workers’ compensation insurance to the extent required by Florida law for the size and structure of your business; (iii) any trade-specific insurance, bonds, or financial responsibility filings required by your active license category (including, where applicable, plumbing or HVAC mechanical surety bonds and financial responsibility filings); and (iv) any local-jurisdiction permits, registrations, or insurance specific to Broward, Palm Beach, or Miami-Dade County. Repairo does not replace, supplement, or guarantee your insurance coverage. Repairo carries platform-level liability insurance for Repairo’s own operations (including booking, dispatch, and dispute-handling errors arising from the operation of the Platform). Repairo’s platform-level coverage is not a substitute for your insurance and does not extend to claims arising from your performance, negligence, or breach in connection with any Job. You shall provide a current Certificate of Insurance (“COI”) naming Galo Technologies LLC d/b/a Repairo as a certificate holder during onboarding, and shall provide updated COIs upon material change or upon Repairo’s reasonable request. Failure to maintain required insurance is a material breach of these Terms. 6.2 Job Offer Acceptance Window; Decline and Priority When the Platform routes a Job offer to you, the offer will include the Listed Rate, the SKU details, the Homeowner’s address (or service area), the Homeowner’s preferred service window, and any urgency multiplier applicable. - Acceptance window. Each Job offer states the time you have to accept or decline it through the Platform. That window is set by your Subscription tier and published on the Platform: fifteen (15) minutes at the Free tier and ten (10) minutes at the Standard and Pro+ tiers, reflecting that paid tiers receive Job offers ahead of the Free tier. Repairo may configure a different window for your account, in which case the window stated in the offer controls. - Urgency does not shorten your acceptance window. The urgency level of a Job affects the Listed Rate and the target response time promised to the Homeowner; it does not change the time you are given to accept or decline the offer. You may decline any Job offer through the Platform with or without reason and without penalty under these Terms. Repairo will not suspend, terminate, or charge you a fee for declining individual Job offers. To support reliable matching for Homeowners, the Platform tracks decline-pattern signals. If you decline three (3) consecutive Job offers in a rolling 24-hour period, the Platform may temporarily reduce your priority in subsequent Job-offer routing for the next 24 hours; routing priority will reset thereafter. A reduced-priority status is not a suspension and does not affect your existing Jobs, your Payouts, your Subscription tier, or your account standing. Repairo’s matching algorithms otherwise use a multi-factor model that includes Subscription tier, ratings, geographic proximity, SKU qualification, and current calendar load; declines do not affect any of these factors directly. For the avoidance of doubt, declining a Job offer because the Job’s address differs from the address represented at booking, the property does not match the photographs provided at booking, or any safety, legal, or licensure concern arises is not counted toward the consecutive-decline tracking and never affects routing priority. 6.3 Preferred Contractor Status; Rebook Flow; Pushing Existing Customers to the Platform Repairo’s stated mission is to be the operations layer that lets you focus on your craft instead of admin. Consistent with that mission: (a) Pushing existing customers to the Platform is encouraged, not restricted. You may, and Repairo encourages you to, ask any of your existing or prospective customers to book future Jobs through the Platform. Doing so is consistent with these Terms and is not a violation of the Non-Negotiation Covenant in Section 5.2. The Non-Negotiation Covenant applies only to Homeowners introduced to you through a Job booked on the Platform, and only after you have accepted such a Job. (b) Preferred Contractor Status. A Homeowner may designate one or more Contractors with whom they have previously completed a Job through the Platform as a “Preferred Contractor” on their Homeowner profile. Preferred Contractor status is a Homeowner-side designation and does not require your approval. It does not, on its own, create any contractual obligation between you and the Homeowner outside of any Job-specific terms in effect. (c) Rebook Flow. Where the Platform supports it, a Homeowner who has previously completed a Job with you through the Platform may use a “Rebook” flow to route a new Job offer directly to you, bypassing the standard matching engine. A Rebook offer is presented to you under the same Job Offer Acceptance Window and decline mechanics set forth in Section 6.2 and your acceptance is required before the Job is booked. A Rebook offer does not modify the Listed Rate, the Platform Commission, the Booking Fee, or any other commercial term applicable to the Job. You may decline a Rebook offer with or without reason and without penalty under these Terms. A Rebook decline counts toward the consecutive-decline tracking in Section 6.2 only if it would have so counted as a standard Job decline. (d) No exclusivity in either direction. Preferred Contractor status and the Rebook flow do not create exclusivity. The Homeowner may book any other Contractor on the Platform at any time. You may accept Jobs from any other Homeowner at any time. Repairo does not require, and these Terms do not impose, any exclusive routing arrangement between any Homeowner and any Contractor. (e) Off-Platform customer relationships are unaffected. Nothing in this Section 6.3 alters Section 3 (Independent Contractor Relationship). Customers you have a pre-existing relationship with off the Platform remain your customers; you are free to serve them off-Platform under any pricing, scheduling, and terms you set; and inviting them to book on the Platform is at your option, never a requirement. 7. Scope Change / Tier Adjustment / Change Order Protocol If, on arrival at a Job, you determine through your independent professional judgment based on a photo-verifiable on-site diagnostic that: (a) the booked SKU is the wrong Severity Tier (ex: T1, T3, or T4 instead of the booked T2), you may submit a Tier Adjustment Request through the Platform identifying the correct Severity Tier, the photo or measurement evidence supporting that determination per the trigger criteria displayed on the Platform, and the proposed pre-priced Listed Rate for the adjusted tier. The Homeowner will have a defined approval window (5 minutes for routine adjustments, up to 60 minutes for major upgrades, and up to 24 hours for catastrophic upgrades requiring financing options) to approve, decline, or request modification through the Platform. Tier downgrades (ex: T2→T1) are submitted in the same flow and trigger an automatic refund of the difference to the Homeowner upon confirmation; you are not penalized for submitting a downgrade. (b) the Job requires work outside the booked scope that is not addressed by a Tier Adjustment, you must: (i) stop work on the additional scope until approved, except for emergency measures reasonably necessary to address an imminent safety risk or prevent imminent property damage; (ii) submit a Change Order Request in the Platform identifying the additional work and the price you propose in good faith (Repairo may display catalog or suggested pricing for convenience) as soon as practicable; (iii) wait for the Homeowner’s in-app approval before performing the additional work other than such emergency measures; and (iv) never collect any payment for change-order work outside of Stripe Connect. Performance of additional work beyond the booked scope, or of an upgraded Severity Tier, without the Homeowner’s in-app approval or collecting payment for any change-order or Tier Adjustment work outside of Stripe Connect is a material breach. Tier Adjustment Audit Framework. To protect Homeowners against fraudulent or bad-faith Tier Adjustments and to maintain platform integrity, Repairo may review the photo and measurement evidence submitted in support of any Tier Adjustment. Where the evidence does not, in Repairo’s reasonable judgment, support the trigger criteria for the proposed tier, Repairo may (a) reverse the Tier Adjustment, (b) refund any captured premium to the Homeowner, and (c) record a strike against your account. Three (3) such strikes within any 90-day rolling period will result in account review with an opportunity for you to respond; five (5) such strikes will result in suspension pending investigation. Strikes are imposed only for evidence-of-record reasons, are recorded only for upgrades that are not supported by the photo evidence, and are not imposed for your decision to opt out of, or exclude, any SKU; for declining any Job; for any tier downgrade you submit; or for your pricing decisions for off-Platform work. Repairo will provide written notice of any strike with the specific evidence relied on and a reasonable opportunity for you to respond before any account review or suspension. 8. Subscription Tiers 8.1 Subscription Tiers and Tier Benefits Repairo offers three Contractor Subscription tiers: Tier Price Tier Benefits Free $0/month Basic Job access; limited monthly Job allotment; standard placement; 2-business-day Stripe payout cycle. Standard $99/month Increased Job allotment; priority placement above Free tier; basic analytics; SKU coverage floor (Section 5.3); optional Stripe Instant Payouts at standard Stripe Instant rate (currently 1.5% per transfer, charged to Contractor). Pro+ $499/month Highest priority placement; advanced analytics; priority support; SKU coverage floor (Section 5.3); Stripe Instant Payouts included at no additional cost (Repairo absorbs the standard Stripe Instant fee); contractor success program; quarterly business review; eligibility to opt into public-facing reputation under Section 11.5(b) once eligible. Tier features and benefits may be updated from time to time per Section 8.5. The Subscription fee is paid by you to Repairo and is entirely separate from the Platform Commission and Booking Fee. 8.2 Billing Subscriptions are billed monthly in advance via Stripe. At the time you select a paid Subscription, you must affirmatively opt in (for example, by checking an auto-renewal box) to authorize Repairo (and Stripe, as applicable) to charge your designated payment method on a recurring monthly basis until you cancel. You may cancel at any time online through your account settings (or, if you are unable to access your account settings, by contacting Repairo at legal@repairo.pro), without penalty, effective at the end of the then-current billing cycle, and you will not be charged for any subsequent billing cycles. No refunds are issued for partial months except as required by law. 8.3 Subscription Fees Are Separate from Platform Commission Subscription fees, if any, are paid by you to Repairo for tier features and are entirely separate from the Platform Commission and Booking Fee. Selecting a paid Subscription tier does not change the Platform Commission rate that applies to your Jobs unless the Subscription terms explicitly so provide. The Platform Commission and Booking Fee are governed by Schedule A and Section 9, respectively. 8.4 Tier Changes Repairo may modify tier features, pricing, or availability with at least sixty (60) days’ prior notice. Any increase in Subscription pricing or other materially adverse change will apply only if you affirmatively accept it; otherwise, your existing Subscription terms will continue for at least one additional billing cycle, and you may change tiers or cancel your Subscription effective at the end of that cycle before the change takes effect. Continued use after the effective date of an accepted change constitutes acceptance. 8.5 Voluntary Tier Downgrade You may downgrade your Subscription tier at any time, effective at the end of the then-current billing cycle, without penalty. A voluntary downgrade does not affect any Jobs already booked or any Payouts earned for completed Jobs. A voluntary downgrade may reduce certain tier benefits (e.g., priority placement, included Stripe Instant Payouts) effective at the start of the next billing cycle. 9. Payments, Stripe Connect, and Payouts 9.1 Stripe Connected Account Required You must create and maintain a Stripe Connected Account. By onboarding, you agree to the Stripe Connected Account Agreement and Stripe Services Agreement. All payments are processed exclusively through Stripe Connect using a destination charge model. The Homeowner authorizes Repairo, via Stripe, to charge their designated payment method for the Order Total (Listed Rate + $12 Booking Fee, plus any approved Tier Adjustments, scope add-ons, or urgency multipliers) at the time of booking. Stripe transfers your Payout (the Listed Rate minus the Platform Commission) to your Connected Account on Job completion, and retains the Platform Commission and the $12 Booking Fee for Repairo. For purposes of accepting and processing Homeowner payments, Repairo acts solely as your limited agent, and the Homeowner’s payment via Stripe satisfies the Homeowner’s payment obligation to you for the Job. Repairo does not directly hold, transmit, or take custody or control of funds and has no ability to control or block transactions; payment processing and the movement of funds are handled by Stripe (or its licensed affiliates), and Repairo does not hold itself out as providing money transmission services. 9.2 Payout Timeline Payouts are released by Stripe to your Stripe Connected Account upon the earlier of: (a) Homeowner confirmation of Job completion; or (b) the lapse of the seven (7)-day Job Completion Verification window without dispute, in each case subject to any applicable hold, reversal, or recoupment effected through Stripe Connect under these Terms and Stripe’s requirements. Stripe typically transfers funds to your linked bank account within 2–5 business days thereafter under the standard payout cycle, subject to Stripe’s payout schedule and processing timelines. Stripe Instant Payouts (where available under your Subscription tier) typically transfer within minutes, subject to Stripe’s eligibility requirements. 9.3 Holds and Reversals Repairo may, through Stripe Connect and subject to Stripe’s requirements, request that Stripe place a hold on, reverse, or recoup any Payout in the event of a dispute, chargeback, refund, fraud investigation, breach of these Terms, or as required by law; provided that Repairo will (i) give you prompt written notice describing the reason and amount, (ii) limit any hold, reversal, or recoupment to amounts reasonably related to the issue, (iii) provide a reasonable opportunity to respond or cure where applicable, and (iv) release any hold within thirty (30) days after the basis for the hold is resolved, unless a longer period is required by law or by Stripe, the card networks, or the applicable payment method. Any such holds, reversals, or recoupments are handled by Stripe (or its licensed affiliates) through Stripe Connect, and Repairo does not directly hold, transmit, or take custody or control of funds and has no ability to control or block transactions. 9.4 Taxes You are solely responsible for all taxes on your earnings. Repairo will issue Form 1099-K or 1099-NEC as required by law. 9.5 Platform Commission Schedule The Platform Commission is calculated using the schedule set forth in Schedule A: Platform Commission Schedule (incorporated by reference). The current Schedule A (v2.5, effective concurrent with these Terms) is: Contractor Base Rate Platform Commission Under $300 20% of the Contractor Base Rate $300 – $999.99 17% of the Contractor Base Rate $1,000 – $2,999.99 15% of the Contractor Base Rate $3,000 and above 10% of the Contractor Base Rate The Listed Rate displayed to Homeowners is the Contractor Base Rate plus the Platform Commission. Computation: Contractor Payout = Contractor Base Rate = Listed Rate − Platform Commission. The $12 Booking Fee is a homeowner-side charge and is NOT deducted from your Payout. Platform Commission on approved scope add-ons and Change Orders is 15% of the add-on amount, regardless of the Contractor Base Rate band applicable to the underlying Job. Urgency premium. Where a Job is booked at an Urgency Multiplier, the Contractor Base Rate for that Job is the SKU’s base rate multiplied by the applicable Urgency Multiplier. 100% of the resulting urgency premium is paid to you; Repairo retains no portion of the urgency premium. Platform Commission is calculated on the Contractor Base Rate before the application of any Urgency Multiplier, and the applicable commission band is determined by reference to that un-surged Contractor Base Rate. The entire amount attributable to the Urgency Multiplier is paid to the Contractor and no Platform Commission is calculated on it. Repairo will not deduct its Platform Commission from any trip charge paid to you under Homeowner Terms Section 5.5. 9.6 Schedule A Change Control Repairo reviews Schedule A on a quarterly basis to ensure rates remain competitive with market conditions. The default outcome of a quarterly review is no change to Schedule A. Change is the exception, not the cycle. If a quarterly review results in a proposed change to Schedule A: (a) Repairo will provide at least sixty (60) days’ written notice of any proposed change via in-app notification and email to the address on file with your account; (b) Any increase in the Platform Commission rate applicable to your Jobs, or any other materially adverse change to Schedule A, will apply to you only if you affirmatively accept the change through the Platform; (c) If you decline a proposed change, your then-current Schedule A continues to apply for the next quarterly cycle, after which the change cycle restarts. Repairo will not suspend, terminate, downgrade, deprioritize in matching, or otherwise penalize your account for declining a Schedule A change; (d) A change you affirmatively accept becomes effective as of the date stated in the notice, but no earlier than 60 days after the notice is delivered; (e) Repairo will not modify Schedule A in response to individual Contractor performance, individual Contractor SKU opt-out decisions, individual Contractor declines of Job offers, or any Contractor’s pricing decisions for off-Platform work. Schedule A applies uniformly to all opted-in Contractors at a given Subscription tier. Any Schedule A amendment that Repairo proposes shall apply uniformly to all Contractors at the affected subscription tier. Repairo shall not negotiate, offer, or apply individualized platform commission rates to any Contractor, except as required by applicable law; (f) Repairo will not propose a Schedule A change more frequently than once per calendar quarter, except to the extent a change is required by law, by Stripe, or by the card networks. 9.7 Emergency Pricing Freeze During any declared state of emergency by the governor of Florida or the chief executive of Broward, Palm Beach, or Miami Dade county covering the zip code of a Job, the urgency multiplier is automatically suspended for all Jobs in the affected area for the duration of the declaration. All affected Jobs are processed at the standard listed rate. You may decline any Job offered during a suspension period without penalty and without impact on routing priority under Section 6.2. Repairo will provide in-app notice of any suspension and reinstatement. 10. Job Completion Verification You must mark each Job as complete in the Platform within 24 hours when finished. Homeowners have a seven (7)-day Job Completion Verification window thereafter to confirm or dispute. If no action is taken, the Job is deemed accepted and Payout is released. Falsely marking a Job as complete is a material breach. 11. Prohibited Conduct; Verification; Monitoring; Ratings 11.1 Prohibited Conduct You shall not: - Circumvent the Platform in violation of Section 5.2; - Misrepresent your licenses, insurance, qualifications, or identity; - Discriminate against Homeowners on any basis prohibited by law; - Engage in fraudulent, deceptive, or unlawful practices; - Submit false reviews or intentionally manipulate Platform ratings (including by paying for, incentivizing, coercing, or arranging inauthentic reviews); - Subcontract a Job without prior disclosure to Repairo through the Platform or without ensuring any subcontractor you engage meets applicable licensing, insurance, and other legal requirements; - Use the Platform to collect or harvest Homeowner data other than as reasonably necessary to perform a Job booked through the Platform, to maintain customary business records and provide warranty or support related to such Job, or to comply with applicable law; or - Knowingly interfere with, disrupt, damage, or gain unauthorized access to the Platform’s technical operation. 11.2 Background Checks Repairo may, but is not obligated to, conduct or facilitate identity verification and background checks (including criminal-history checks) of Contractor and, where Contractor is a business entity, its owners and employees who will perform Jobs ("Screened Individuals"), through Checkr, Inc. ("Checkr") or another third-party consumer reporting agency, at any time during onboarding or thereafter, for the purpose of evaluating fitness for a contractual services relationship with Repairo, and not for employment purposes. Contractor represents that it has obtained each Screened Individual's written consent to release of consumer report information to Repairo via Checkr and will provide such consent upon request. Repairo will conduct an individualized assessment of any background check results rather than applying a blanket disqualification policy, and will apply consistent screening standards across all Screened Individuals. Any designation such as “verified” or “background checked” on your profile indicates only that you have completed a particular account process and does not constitute a guarantee, warranty, or endorsement by Repairo of your qualifications, character, or fitness. You acknowledge that Repairo does not guarantee the accuracy or completeness of any background check and that Repairo may take adverse action (including account suspension or termination) based on the results of any such check, subject to applicable FCRA requirements, including any required notices and opportunity to dispute or correct inaccurate information. The consumer reporting agencies that may be used by Repairo are third-party beneficiaries of these Terms solely for the purpose of this Section 11. 11.3 Communications Monitoring You acknowledge and agree that Repairo may monitor, review, and analyze communications between you and Homeowners conducted through the Platform’s messaging and communication tools, and may record such communications only where the Platform provides notice that recording is occurring and only as necessary for customer support, safety, dispute resolution, enforcement of these Terms, and compliance with applicable law. Repairo may also mask or substitute contact information (such as phone numbers or email addresses) in communications facilitated through the Platform to enforce the non-circumvention provisions of Section 5.2 and to help protect users’ privacy and security. Any monitoring, recording, and contact-information masking/substitution will be conducted in compliance with applicable notice and consent requirements. 11.4 Tier Adjustment Evidence You consent to the upload, retention, and review of photo, measurement, video, and diagnostic evidence in support of Tier Adjustments under Section 7. You grant Repairo a license to retain and use such evidence for purposes of Tier Adjustment audit (Section 7), dispute resolution, quality assurance, and the operation of the Platform. 11.5 Ratings; Privacy During Launch Period; Tiered Reputation (a) Launch period; private ratings. During the initial launch period of the Platform (defined as the period from the Platform’s first commercial Job completion through the date Repairo announces the close of the launch period), Homeowner ratings of Contractors are private. Private ratings are visible only to: (i) the Contractor receiving the rating; (ii) Repairo internal personnel for purposes of quality assurance, dispute resolution, and matching algorithm tuning; and (iii) any third party as required by law or valid subpoena. Private ratings are NOT visible to other Homeowners, to other Contractors, or to the public. (b) Post-launch; eligible opt-in to public reputation. Following the close of the launch period, Repairo may offer eligible Contractors at the Standard or Pro+ Subscription tier the option to opt into a public-facing reputation feature. Eligibility requires (i) at least 50 completed Jobs through the Platform, (ii) a stable rating average over a defined trailing window (to be specified in the public-reputation Program Terms), and (iii) good account standing. Public reputation is opt-in only. Default status remains private ratings. Access to the public reputation feature is a marketing benefit only and is not a condition of platform access or job-routing eligibility. Free-tier contractors retain full job-routing eligibility and may receive job offers on the same basis as paid-tier contractors, except with respect to placement priority as set forth in section 8.1. A Contractor who opts in may opt out at any time, returning to private ratings going forward (with public ratings hidden but retained in archived form). (c) Rating dispute. Homeowners may submit ratings only after Job completion. You may dispute any rating you believe was submitted in bad faith, that violates the Platform’s review policies, or that was retaliatory in connection with a Tier Adjustment, dispute, or non-payment situation. Repairo will review disputed ratings under a published policy and may remove or correct ratings that violate the Platform’s terms. (d) Termination based on ratings. Repairo may suspend or terminate your account for repeated negative ratings only after providing notice of the basis for such action and a reasonable opportunity for you to respond, and only where such ratings reflect a sustained pattern based on a reasonable minimum volume of Jobs and after Repairo has applied commercially reasonable measures to screen for fraudulent, retaliatory, or otherwise bad-faith ratings. 12. Disclaimers; Assumption of Risk THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” REPAIRO MAKES NO WARRANTIES, EXPRESS OR IMPLIED. REPAIRO DOES NOT GUARANTEE ANY MINIMUM NUMBER OF JOBS, LEADS, REVENUE, OR EARNINGS, AND PRIOR PERFORMANCE IS NOT INDICATIVE OF FUTURE RESULTS. You acknowledge that providing home services involves inherent risks, including but not limited to risks of property damage, personal injury, or disputes with Homeowners. By using the Platform, you voluntarily assume all risks arising from or related to your interactions with Homeowners and any other users of the Platform, your performance of Jobs, and your use of the Platform generally, to the fullest extent permitted by applicable law. This Section 12 does not limit any rights or remedies available to you that cannot be waived or limited under applicable law. 13. Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY LAW, REPAIRO’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO REPAIRO IN THE SIX (6) MONTHS PRECEDING THE CLAIM; PROVIDED, HOWEVER, THAT IF YOU HAVE PAID NO FEES TO REPAIRO IN THAT PERIOD (INCLUDING BECAUSE CERTAIN SERVICES, SUCH AS SIGNING UP, ARE FREE), REPAIRO’S TOTAL LIABILITY SHALL NOT EXCEED $100. REPAIRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. 14. Indemnification You agree to indemnify, hold harmless, and (at Repairo’s election) defend Repairo and its officers, members, employees, and agents from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) to the extent arising out of or related to: (a) your performance or non-performance of any Job; (b) your breach of these Terms; (c) your violation of any law; or (d) any property damage or personal injury caused by you or your subcontractors. 15. Termination Either party may terminate these Terms at any time upon notice through the Platform or in writing. You may request account deletion by contacting Repairo or, where available, through in-app or Platform account settings. Repairo may suspend or terminate your account immediately for breach, fraud, or safety concerns. Repairo may also suspend or terminate your account for repeated negative ratings only after providing notice of the basis for such action and a reasonable opportunity for you to respond, or where such ratings reflect a sustained pattern based on a reasonable minimum volume of Jobs and after Repairo has applied commercially reasonable measures to screen for fraudulent, retaliatory, or otherwise bad-faith ratings. Upon termination, your right to access the Platform ends; provided that termination will not relieve Repairo of its obligation to pay any earned, undisputed Payouts for completed Jobs, subject to Section 9.3. Any provisions that by their nature are intended to survive, shall survive the termination of these Terms. 16. Dispute Resolution; Arbitration; Class Action Waiver 16.1 Informal Resolution Before arbitration, the parties shall attempt to resolve any dispute informally for at least thirty (30) days after one party gives the other written notice (to Repairo at legal@repairo.pro, and to you via the email linked to your account). 16.2 Binding Arbitration Any dispute arising out of or relating to these Terms shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, in Broward County, Florida. 16.3 Class Action Waiver YOU AND REPAIRO AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, EXCEPT AS EXPRESSLY PROVIDED IN SECTION 16.4. 16.4 Carve-Outs Notwithstanding the above, either party may seek injunctive relief in court to enforce intellectual property rights or the Non-Negotiation Covenant. Nothing in this Section 16 waives or limits your right to file or participate in an administrative proceeding with a federal, state, or local agency, or to bring or participate in a collective action concerning wage-and-hour or worker-classification claims under applicable law. 16.5 Opt-Out You have the right to opt out of the arbitration and class action waiver provisions set forth in this Section 16 by sending written notice of your decision to opt out to legal@repairo.pro with the subject line “ARBITRATION OPT-OUT.” The notice must be sent within thirty (30) days of your first acceptance of these Terms; otherwise, you will be bound to arbitrate disputes in accordance with the terms of this Section 16. Repairo will use commercially reasonable efforts to confirm receipt of a timely opt-out notice. If you opt out of these arbitration provisions, Repairo will also not be bound by them with respect to you. 16.6 Disputes between Users Repairo’s goal is to provide tools to help Homeowners and Contractors resolve disputes independently. In the rare event a dispute regarding a Job or other interaction related to the Platform cannot be resolved independently, you agree, at Repairo’s request, to participate in good faith in a neutral resolution or mediation process facilitated by Repairo or a neutral third-party mediator. Notwithstanding the foregoing, you acknowledge and agree that Repairo is under no obligation to become involved in or impose resolution in any dispute between Homeowners and Contractors or any other third parties, and that Repairo shall not be liable for any outcome of such disputes. 17. Governing Law and Venue These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Subject to Section 16, any judicial proceeding shall be brought exclusively in the state or federal courts located in Broward County, Palm Beach County, or Miami-Dade County, Florida, and you consent to personal jurisdiction therein. 18. Changes to These Terms Repairo may modify these Terms at any time by posting a revised version and updating the “Last Updated” date. Material changes will be communicated at least sixty (60) days in advance via email or in-app notice. Continued use after the effective date constitutes acceptance. 19. Electronic Communications By creating an account on the Platform, you consent to receive electronic communications from Repairo, including emails, in-app messages, push notifications, and text messages (to the extent you have separately opted in to SMS). You agree that all agreements, notices, disclosures, and other communications that Repairo provides to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including but not limited to the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and any applicable state law. You may withdraw your consent to receive electronic communications by contacting Repairo at legal@repairo.pro; however, withdrawal of consent may result in termination of your account, as electronic communication is necessary for Platform operation. 20. Copyright Infringement / DMCA Policy Repairo respects the intellectual property rights of others and expects users of the Platform to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), Repairo will respond to notices of alleged copyright infringement that comply with the DMCA and are properly submitted to our Designated Agent. If you believe that content available on or through the Platform infringes your copyright, please submit a written notification (“DMCA Notice”) to our Designated Agent at dmca@repairo.pro containing: (a) a description of the copyrighted work you claim has been infringed; (b) identification of the material that you claim is infringing and its location on the Platform; (c) your contact information (address, telephone number, and email); (d) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; (e) a statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and (f) your physical or electronic signature. Repairo maintains a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers of copyright. 21. Third-Party Links and Services The Platform may contain links to third-party websites, applications, or services (“Third-Party Services”) that are not owned or controlled by Repairo. Repairo has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any Third-Party Services. You acknowledge and agree that Repairo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services. Your use of Third-Party Services is governed by those third parties’ own terms and policies. 22. Force Majeure Other than payment obligations, neither Repairo nor you will be liable to the other for any delay or failure in performance under these Terms arising out of a cause beyond the affected party’s reasonable control and not otherwise due to such party’s breach, fault, or negligence. Such causes include, but are not limited to, fires, floods, earthquakes, hurricanes, strikes, unavailability of necessary utilities or telecommunications, blackouts, epidemics, pandemics, acts of declared or undeclared war, acts of terrorism, acts of regulatory agencies, or other natural or man-made disasters. The affected party shall give the other party prompt written notice of such event and shall use commercially reasonable efforts to mitigate its effects. 23. Statute of Limitations You agree that, regardless of any statute or law to the contrary, any claim arising out of or related to these Terms, the Platform, or any Job must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred. Notwithstanding the foregoing, this limitation shall not apply to the extent prohibited by the law of your state of residence, in which case the applicable statute of limitations under such law shall apply. 24. Miscellaneous These Terms, together with your Subscription terms, Schedule A, and any incorporated policies, constitute the entire agreement. Severability, no-waiver, and no-assignment provisions apply as in standard commercial agreements. Repairo may assign freely.